Our Services

Specialising in producing Software Solutions

Magique Galileo Software are specialists in producing Software Solutions together with Risk Management Consultancy, Training and related services for Risk Management, Internal Audit, Investigations, Compliance and other similar departments.

A full range of Consultancy, Training and Support Services are available to help you maximise the benefits of the system including:

Services We Provide

Risk Consulting100%
Hosting100%
Customisation100%
Implementation100%
Training100%
Support100%

Risk Consulting

We provide a wide range of risk consulting services to assist you in determining your strategy, developing processes, running workshops and providing briefings and training. These services can be provided separately or in conjunction with the supply of the Magique software as a complete solution.

Our experienced risk experts, both from within the company and using a network of associates, have 20+ years experience each in advising organisations in their development and execution of risk management. They offer practical solutions as well as being innovative and imaginative.

Hot-Line Support

Hot-Line Support is available to Magique Galileo Software customers with a current Annual Support and Maintenance Agreement in place.

The support desk is available for technical queries, reporting issues and for advice on configuration. You will be provided with a support ticket number for any issue which cannot be resolved immediately and this will be tracked through to completion.

Training Courses

We provide a range of training services including scheduled, dedicated and tailored courses for our range of products.

Courses are conducted by experienced consultants and can be run at Magique Galileo Software, at your offices or at other venues as requested.

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User Group Meetings

User Group meetings provide a great opportunity for sharing ideas, learning from other users and helping prioritise the future development of the software.

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High Security and Optimal Performance

Hosting Services

We provide a secure and robust hosting service for Magique Galileo using a professional hosting company with contingency, high performance and full support using dedicated servers in known locations.

This can be provided on both a short and long term basis to meet your needs so the system can be transferred to your equipment at a later date or moved from your equipment to our servers.

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Project Management and Implementation

Implementation Plans

Our project management and recommended implementation methodologies are refined and robust covering all processes from project appointment, through configuration, specific required customisation/reporting, testing, implementation, training, final delivery and post-implementation support.

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Customisation Services

The Magique Galileo system is highly configurable with every element in the system able to be re-named, included or excluded and moved. However there may be a need for further customisation or additional functionality to meet a specific need. Our experienced programming team can write new functionality to meet your exact need. Bespoke work does get carried forward into the future versions so that you can continue to benefit from upgrades.